Terms of Service
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These Terms of Service (the "Terms") form an agreement between you and Bruno, a company located in Massachusetts, United States ("Bruno", "we", "us"), governing your use of the Bruno service (the "Service"). By creating an account or using the Service you agree to these Terms. If you are agreeing on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" refers to it.
1. Introduction
Bruno is an embeddable AI support assistant. The Service consists of (a) a customer dashboard at app.bruno.support, (b) a JavaScript widget embedded on customer websites, and (c) the supporting APIs and infrastructure.
2. The Service
We grant you a non-exclusive, non-transferable right to use the Service in accordance with these Terms and any plan limits. We may update or improve the Service from time to time. We will give reasonable notice of material changes that adversely affect you.
3. Eligibility & account
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. You are responsible for the accuracy of your account info, for keeping your credentials confidential, and for all activity in your account. Notify us immediately at help@bruno.support if you suspect unauthorised access.
4. Plans & billing
Plans, prices, and limits are described on the pricing page at the time of purchase. Fees are charged in advance on a monthly cycle through our payment processor (Stripe). Fees are non-refundable except where required by law.
You authorise us to charge the payment method on file for all fees due. If a payment fails, we will notify you and may suspend the Service after a grace period. Taxes are added where applicable. You are responsible for any taxes assessed on your use of the Service except taxes on our income.
5. Top-ups & usage
If you exceed the included AI tokens on your plan, additional usage is charged from your top-up balance at your plan's per-token rate. Top-up balances do not expire and apply to any website on your account. The Free plan does not allow overage; once a domain has consumed its lifetime demo allowance, the widget will pause on that domain until the website upgrades to a paid plan.
Plan limits may be revised with reasonable notice. The limits in effect during your current billing period are honoured for that period.
6. Acceptable use
You agree not to misuse the Service. The full list of prohibited uses lives in our Acceptable Use Policy, which is incorporated by reference. Violations may lead to suspension or termination without refund.
7. Customer content
You retain all rights to the content you upload to the Service - including knowledge files, prompts, and configurations (the "Customer Content"). You grant us a worldwide, royalty-free licence to host, process, and transmit Customer Content as necessary to provide the Service.
You are solely responsible for Customer Content, including the legal right to upload and process it. You confirm that Customer Content does not infringe third-party rights or violate any law.
We do not use Customer Content to train AI models. Inference is performed by third-party model providers under terms that prohibit training on customer data.
8. Visitor interactions
When the widget runs on your website, end-user visitors may interact with Bruno. You are the data controller for those visitors and you must (i) tell visitors about Bruno in your privacy notice, (ii) obtain any consents your applicable laws require, and (iii) not use the Service to process special-category personal data without an appropriate lawful basis. Our processing of visitor data is governed by the Data Processing Agreement.
You are responsible for the actions Bruno performs on your site. Bruno will not act without explicit visitor consent and will refuse to interact with password fields or perform cross-origin navigations.
9. Our IP
The Service, the widget, the dashboards, our brand, and all underlying technology are and remain our (or our licensors') property. No rights are granted to you except those expressly stated in these Terms. Feedback you give us about the Service is non-confidential and may be used by us without restriction.
10. Third-party services
The Service uses third-party providers (e.g., model inference, payment processing, hosting). The current list is at /legal/subprocessors.html. Your use of such third-party services may be governed by their own terms in addition to these Terms.
11. Confidentiality
Each party will protect the other's confidential information with at least the same care it uses for its own (and never less than reasonable care). Confidential information includes Customer Content, our non-public technical information, and pricing. Standard exceptions (publicly available, independently developed, lawfully received from a third party, required by law) apply.
12. Disclaimers
The Service is provided "as is" and "as available" to the maximum extent permitted by law. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. AI outputs may be wrong, incomplete, or inappropriate; you are responsible for verifying outputs before relying on them, especially for any high-stakes decisions.
13. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or exemplary damages, or for loss of profits, revenue, data, or goodwill. Each party's aggregate liability arising from or relating to these Terms is capped at the fees you paid us in the 12 months preceding the event giving rise to liability. Nothing in these Terms limits liability that cannot be limited under applicable law (such as for fraud, gross negligence, or wilful misconduct).
14. Indemnity
You will indemnify us against third-party claims arising from (a) your Customer Content, (b) your use of the Service in breach of these Terms or applicable law, or (c) your products or services. We will indemnify you against third-party claims that the unmodified Service infringes their intellectual-property rights, subject to standard exclusions.
15. Termination
You may cancel your subscription any time from your dashboard. We may suspend or terminate your account for material breach (including non-payment, abuse, or violation of the Acceptable Use Policy) with reasonable notice when feasible. On termination, your right to use the Service ends and we will delete Customer Content as described in our Privacy Policy. Sections that by their nature should survive (IP, confidentiality, disclaimers, liability, indemnity, and these survival provisions) survive termination.
16. Changes to these Terms
We may update these Terms from time to time. We will post material changes on this page and, when changes are significant, notify customers via email or in the dashboard. Continued use after the effective date of an update constitutes acceptance.
17. Governing law & dispute resolution
These Terms are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to conflicts of law principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in Massachusetts for disputes arising under or related to these Terms. Either party may seek interim relief in any court of competent jurisdiction.
18. Contact
Questions about these Terms? Email help@bruno.support.